Refund policy

Returns & Refunds Policy

At Golden Bees Honey, we want you to be fully satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy.

Return period
You have 30 days from the date of delivery to request a return.

Eligibility for returns
To be eligible, items must be:

  • Unused and in their original condition

  • In the original packaging

  • Accompanied by proof of purchase

Non-returnable items
Due to the nature of our products, we do not accept returns on:

  • Perishable goods (including honey and food products)

  • Opened or used items

  • Sale items or gift cards

If you are unsure whether your item qualifies, please contact us before returning it.

How to request a return
To initiate a return, please contact us at

info@goldenbeeshoney.co.uk

Returns must be approved before being sent back. Items returned without prior authorisation will not be accepted.

Return address
Golden Bees Honey
330 South End Road
Rainham, RM13 7YD
United Kingdom

Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or card provider may take additional time to process the refund.

Damaged, faulty, or incorrect items
Please inspect your order upon delivery. If your item is damaged, faulty, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Exchanges
We do not offer direct exchanges. If you wish to replace an item, please return the original item (if eligible) and place a new order.

EU customers – 14-day cooling-off period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, in accordance with EU consumer protection laws.

If you have any questions regarding returns or refunds, please contact us at: info@goldenbeeshoney.co.uk